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Privacy Policy

Last updated: September 23, 2025.
 

1. Introduction
At Carrie-Ann's Pet Sitting & Caretaking (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information from visitors to our website (“Site”) and from our clients.

We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
 

2. Information We Collect
We may collect the following types of information:

  • Personal Information you provide: name, email, phone number, address, and details about your pets when you contact us, request services, or fill out forms.

  • Payment Information: if payments are processed through our Site or third-party providers.

  • Technical Data: IP address, browser type, and device information collected through cookies or similar technologies (see our Cookies Policy).
     

3. How We Use Your Information
We use personal information to:

  • Provide pet sitting and caretaking services.

  • Communicate with you about bookings, services, and inquiries.

  • Process payments and issue invoices.

  • Improve our Site, services, and customer experience.

  • Comply with legal obligations.

We will only use your information for the purposes stated, unless you consent to another use or the law allows it.
 

4. Sharing Your Information
We do not sell or rent your personal information. We may share it only in these cases:

  • With service providers who assist us (e.g., payment processors, website hosting, scheduling tools).

  • When required by law, regulation, or legal process.

  • To protect our legal rights, safety, or property.

Third parties may have their own privacy policies, which we encourage you to review.
 

5. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
 

6. Security of Information
We take reasonable measures to protect personal information against unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

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7. Your Rights
Under Canadian privacy laws, you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent to certain uses of your information (subject to legal or contractual restrictions).

To exercise these rights, please contact us (see below).

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8. Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect personal information from them without parental consent.

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9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.

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10. Contact Us
If you have questions, concerns, or requests about this Privacy Policy, please contact us:

Carrie-Ann's Pet Sitting & Caretaking
carrie.ann.pet.sitting@gmail.com

+1-604-240-8498

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